Terms and Conditions

i) Wilson and Benn, (‘we’, ‘our’, ‘us’); is the trading name for Wilson and Benn
ii) ‘Buyer’, ‘you’, the ‘customer’; refers to any person, persons, partnership or company that are buying Goods from us.

Here are our terms & conditions of trading.  

By placing an order you are agreeing to these terms & conditions.


Our company details:

Company name: Wilson and Benn
Company address: 5 Station Road, Witton Le Wear, Bishop Auckland, Co Durham. DL14 0AN.
email: info@wilsonandbenn.co.uk
telephone: +44 7411447705


Ordering:

When we receive your order you will receive confirmation of the order (this begins the Purchase Contract) clearly stating:

  • what you have ordered

  • the total cost of your order

  • delivery and returns information 

  • contact information

  • If your order is placed on a Friday or over the weekend, please note that it will be processed on the following Monday.

Orders can be placed using Paypal
We handle all orders ourselves and take great care when wrapping and packaging your things.

Disclaimer:

This is stating the obvious…but we need to say it anyway.

We are very proud of the fact that the majority of our collection is made and crafted by hand.  These are not mass-produced items, often they bear the marks of the makers that have worked them and irregularities are part of the unique beauty and individuality of the pieces.  Please do consider this when you are ordering.  No two things are identical, sizing will be very close but not exact, colours highly similar but not precise.  It is exactly this variation that gives each piece such personality and value.  We hope you will agree.

At your service